1. Overview & Acceptance
These Terms of Service apply to all users, visitors, and clients of HiFi Boutique ("we", "us", "our"), whether accessing our services online or in-person at our Melbourne showroom. By commissioning a bridal garment, purchasing a piece, or utilizing our concierge services, you agree to be bound by these terms.
2. Handcrafted Couture & Made-to-Order Nature
Each bridal lehenga, saree, gown, suit, and sherwani is hand-crafted with generational techniques. You acknowledge that:
- Artisanal Variations: Slight differences in embroidery shading, handloom weave tension, and zari sheen are natural characteristics of handcrafted textiles and are not considered defects.
- Color Representation: We make every effort to display true colors, but lighting and digital screen displays may cause slight visual variations.
3. Final Sale & No Refund Policy Reaffirmation
As detailed in our No Return & Refund Policy, all purchases of couture, made-to-order garments, and customized pieces are strictly Final Sale. We do not accept order cancellations, returns, refunds, or exchanges once an order is placed.
4. Sizing & Client Measurements
It is the client's responsibility to provide accurate measurements via our sizing charts, virtual styling sessions, or in-person showroom fitting. We build internal seam allowances into all tailored pieces to facilitate minor local alterations should your sizing change before your wedding or event.
5. Intellectual Property
All designs, bespoke sketches, embroidery patterns, photography, branding, and content are the exclusive intellectual property of HiFi Boutique. Reproduction without written consent is strictly prohibited.
6. Governing Law
These terms are governed by and construed in accordance with the laws of the State of Victoria and the Commonwealth of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
Questions Regarding Our Terms?
Contact our concierge team at concierge@hifiboutique.com or call our Melbourne atelier.