Shipping & Dispatch Policy

1. Worldwide Shipping & Handcrafting

Shipping is available worldwide. Because our creations involve genuine handloom weaving, delicate zari drapes, and master zardozi embroidery, each piece undergoes meticulous crafting and rigorous quality inspection at our atelier prior to packaging.

We do not compromise on artisanal excellence. Once your garment completes quality checks, it is securely packaged and handed over to our insured courier partners. A tracking link will be shared once your product is dispatched.

Have an upcoming event or wedding date? Please message our couture concierge via WhatsApp to discuss your timeline and ensure your bridal ensemble is scheduled accordingly.

2. Tracking Link & Signature on Delivery

A tracking link will be shared once your product is dispatched with our express couriers (Australia Post Express, DHL Express, or FedEx). You will receive an automated dispatch notification with direct tracking details. All shipments require a direct recipient signature upon delivery to guarantee safety and security.

3. Customs, Duties & Taxes

All Australian domestic orders are inclusive of 10% GST. For international orders outside Australia, import duties, customs tariffs, and local taxes may be levied by the destination country's customs authority. These charges are the recipient's responsibility and are collected upon clearance.

4. In-Store Collection in Melbourne

Clients in Victoria may opt for complimentary in-person showroom collection at our Truganina boutique: